Our full shipping policy can be viewed here

Please Note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and Haus of Fine cannot be held accountable. For further info please contact customer service. 

FREE STANDARD DELIVERY - 5 to 7 Business Days
STANDARD DELIVERY - 3 to 5 Business Days
EXPRESS DELIVERY - 1 to 3 business days

Please note: tracking is only available once the order has been despatched.

TRACKING PORTAL

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!).

Due to this, we are unable to cancel or edit an order once it's been placed. If something additional is needed asap such as a different size or color, please place a new order for this and return the unwanted items back to us.

If your order has gone into payment review, it means the order may have failed. If money has been taken from your account and you have not received an order confirmation email please contact us as soon as you can.

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add info@hausoffine.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us.

We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please email us with the following info within 7 days of delivery:

• Your name
• Your order number
• Product name & variant (this can be found on your order confirmation email)
• Picture of the fault / incorrect item

Please use the tracking number on your postage receipt to track the parcel.

Once the order has been delivered to us please allow 7 business days for the refund to be processed. You will receive a confirmation email once the store credit has been issued.

As soon as we have processed your credit it will be available to use right away. 

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in ‘HOW DO I RETURN AN ITEM?’.

Please return unwanted items within 21 days of receiving your package. Please return all items in their original packaging.